Stakeholder Engagement

Effective communication is central to successful delivery of almost any project. In sustainable transport contexts this often stems from early-stage consultation and outreach with key stakeholder groups to compile different viewpoints, and identifying areas of consensus and disagreement.

We regularly consult stakeholders at different stages of our projects; including senior policy and decision-makers, local authority officers and members, business leaders, transport operators and members of the public.

Stakeholder Engagement Lowestoft

Our empathetic and experienced team are skilled at listening to people's views to objectively collate different opinions.  We often work closely with conflicting stakeholder groups to build consensus across emotive transport and personal mobility topics.

These have included issues such as road user charging, improving transport services for disabled and older people, and local public transport fares. We’re able to organise, facilitate, and evaluate all elements of the stakeholder consultation and engagement processes. 


  • Stakeholder mapping
  • Outreach and engagement
  • Social media management
  • Workshop organisation and facilitation
  • Thematic analyses
  • Stakeholder group management

Oxford Street Transformation

ITP led Transport for London's expert advisory team for the Oxford Street Transformation project, which proposed the pedestrianisation of a significant portion of Oxford Street. During the course of the project we identified and engaged with a number of disabled and older people’s stakeholder groups to explore specific inclusive design considerations and concerns.  

We carried out a site visit to Oxford Street with key team members under-simulation to give first-hand insight into the needs of Blind and Partially sighted people.  This engagement allowed us to assist TfL and Westminster City Council to ensure they complied with their duties under the Equality Act (2010).

Stakeholder Engagement Oxford Street Transformation
Stakeholder Engagement Skate A47 Alternatives

SCATE A27 Alternatives

ITP was commissioned by the Campaign for Better Transport (CfBT), acting on behalf of the South Coast Alliance for Transport and Environment (SCATE), to explore opportunities to promote a New Transport Strategy (NTS) for the A27 corridor along the Sussex Coast. 

We organised and conducted a workshop with 30 key stakeholders from a range of backgrounds, including local government, public transport operators and community organisations. The workshop used an interactive mapping exercise to allow stakeholders to locate key concerns about our proposed approaches. The outcome of this work was a set of options that the CfBT and SCATE could offer to Highways England as viable alternatives to planned expansion of the A27. 

Brixton Livable Neighbourhoods

Lambeth Council carried out a public consultation to understand resident's perceptions of the proposed Liveable Neighbourhoods schemes. Consultation responses were collected through the Commonplace platform and we were commissioned to analyse the outputs of the survey. In doing so, we created a detailed and dynamic coding framework to enable a thematic analysis of the responses. 

We produced maps and graphs to visualise the key findings and prepared a series of PowerPoint presentations for the Council to share with local communities to explain how people’s comments were being highlighted and addressed. 

Stakeholder Engagement Brixton Livable Neighbourhoods
Bike Lane

Hackney and the Isle of Dogs

Transport for London (TfL) wanted to improve sustainable transport connections along a corridor of the transport network between Hackney and the Isle of Dogs which connected Victoria Park, Mile End and Limehouse. The proposed measures were to improve active travel and public transport, connect with Quietway 2 and Cycle Superhighway 2 to enhance cycle connectivity, and contribute to the Bow Liveable Neighbourhood proposals. ITP analysed the public consultation responses which involved reviewing closed and open questions, requiring a range of quantitative and qualitative analysis methods. Our work enabled TfL to effectively understand the overall message from a wide range of consultation responses.

West Midlands Stakeholder Panel

From 2013 to 2015 Centro delivered the Smart Network, Smarter Choices sustainable transport project in the West Midlands. It sought to improve sustainable transport options across the region to encourage more people using sustainable transport

We set up, managed and engaged with a stakeholder panel of 165 high-level policymakers and businesses across the region to evaluate the programme’s impact. Key research questions focused on behaviour change, attitudes to sustainable travel, employment opportunities, business confidence and perceived impacts of the programme. Our impact evaluation report fed into the future development of transport options in the West Midlands, providing insights into the needs and expectations of local people

Quantitative Scotland
Mobility Services Bus User Resize

National Mobility Services Consultation

Significant challenges often constrain disabled and older peoples’ ability to access jobs, services and social networks. Consequently, many seek help and support when making decisions about using private modes of travel. ITP led an in-depth review of this service sector to help the Department for Transport (DfT) understand its future funding and policy support role.  

We undertook primary research with over 30 mobility service providers, third party organisations and service users, alongside 17 Focus Group discussions and 18 in-depth interviews with older and disabled people who were from different backgrounds and experienced different health, physical and sensory impairments. Our findings informed DfT and other Government departments’ strategic decision making regarding future policy and grant funding support for these types of mobility services.