DfT mobility services review
Significant challenges often constrain disabled and older peoples’ ability to access jobs, services and social networks. Consequently, many seek help and support when making decisions about using private modes of travel. ITP led an in-depth review of this service sector to help the Department for Transport (DfT) understand its future funding and policy support role.
We undertook primary research with over 30 mobility service providers, third party organisations and service users, alongside 17 Focus Group discussions and 18 in-depth interviews with older and disabled people who were from different backgrounds and experienced different health, physical and sensory impairments. Our findings informed DfT and other Government departments’ strategic decision making regarding future policy and grant funding support for these types of mobility services.