Efficiency Reviews

Optimising public transport spending is increasingly important in the UK, as local authorities seek to secure best value from available budgets. 

Funding constraints mean many publicly-supported bus services now require more efficient service design and more demand-responsive routes with smaller, cheaper vehicles.

Bus Nottingham 2

ITP has helped a number of local authorities to resolve challenging decisions by using objective operational analysis and patronage data,  we typically present this alongside maps containing socio-economic, travel demand and service coverage data. 

We find financial savings by highlighting combinations of subsidised public transport services that maximise social benefits, and identify lightly-used routes which could be served more cost-effectively through other options.


  • Public transport network and service review
  • Health and social care travel requirements 
  • Integrated Transport Unit reviews
  • Route optimisation and service planning

Lincolnshire Total Transport Efficiency Review

ITP worked with Lincolnshire County Council, and health and voluntary sector partners, to prepare their successful bid to the Department for Transport’s (DfT) Total Transport Fund.  Our work to write the funding bid and focus key project concepts - on integrating transport services of different natures to optimise their provision for rural communities - unlocked £400,000 for local feasibility and pilot projects.

Our subsequent work has helped to deliver the Total Connect project; reviewing criteria for prioritising support for local bus services to develop a model that better reflects Council objectives.  We used created socio-economic accessibility maps to evidence potential efficiencies in how CallConnect (Lincolnshire’s DRT system) and NHS non-emergency patient / wellbeing transport services could be combined.  Our team evaluated a 1 month pilot of combined service delivery, which demonstrated the clear potential for journey requests made by patients and Call Connect users to be integrated.  This highlighted a need for shared IT systems for planning and scheduling journeys if cost savings are to be fully realised. 

Efficientcy Reviews Lincolnshire
Concessionary Bus Passengers Resize

Redcar and Cleveland Passenger Transport Review

We were appointed to undertake a review of all supported passenger transport services for Redcar and Cleveland Council. This was wide-ranging, covering local bus, community transport, mainstream school and special education transport and adult social care.  

We carried out initial consultations and data collection, then identified and appraised costs, benefits and implementation issues. Our work included reviewing the operation of supported bus services, streamlining special needs transport services, revising the escort policy, modifying post-16 concessions, reviewing concessionary fares scheme administration and independent travel training delivery.

Our recommendations informed a number of efficiency focused cost-saving measures which have subsequently been implemented.